Company name

19112 Commissary Services for Lake County Jail

June 12, 2019 (Addendum #7)

Pricing Listing has changed.  Please see attached Price Listing.  Disregard the Price Listing included in Addendum #2.

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June 11, 2019 (Addendum #6)

Q#1: When money is deposited on an inmate's account, is a percentage of it taken to pay down the inmate's debt?  If so, how much?

A: If an inmate owes for medical or has other debt, 100% will be taken, if it is a District Court fee, we place a 20% debt on their account.  So it depends on the individual debt.

Q#2: The RFP states that "the current provider delivers product two days a week."  Does this mean an inmate can order commissary twice per week or does it mean that they receive one order per week, but it is delivered over the course of two days?

A: The inmate has a weekly spending limit of $40.00 twice a week.

Q#3: Is there potentially any other available space for commissary operation besides the current space? If so, timeframe?

A: No. Not at the current time.  There may be a possibility in the future.

Q#4: What is the current commission rate?

A: 40%.  For further details please refer to Addendum #2.

Q#5: What is the current price for the indigent kit and what are the contents?

A: Indigent kit(s) are issued upon arrival to the LCJ facility. This kit is free to the inmates and the contents include shampoo and toothpaste. Vendor responsibility is to supply the contents but the LCJ will provide the product. For further details please refer to Addendum #2.

Q#6: A number of the items listed on Attachment 1 are proprietary generic brands and sizes to the current vendor and are not available to other vendors – can we propose our own menu and pricing that features national brands?

A: Herein, or within the attached specifications, whenever the County has listed a specific brand name. Or equal shall automatically apply thereto. This term “or equal” means that the apparent successful bidder may propose to provide an alternate product as long as such proposed alternate product, in the opinion of the County, meets the minimum specifications. For further details please refer to Price Listing.

Q#7: Are the existing 23 POD kiosks provided by Securus? 

A: Yes.

Q#8: If not, and they are the current provider’s kiosk, is the commissary vendor responsible for replacing all of the in-pod kiosks?

A: For further details please refer to Addendum #2.

Q#9: What computer equipment is the vendor required to provide for the trust fund operation to include PC's and printers?

A: Please refer to Securus Contract attached to Addendum #2, RFP page 13 and 14.

Q#10: Can the vendor reside on the county network?

A: No.  For further details please refer to Addendum #2.

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June 10, 2019 (Addendum #5)

Q#1: Since Securus has exclusive rights for providing kiosk for all funding of inmate deposits and bond, if we can provide Web, Phone and Walk-In prior to 5/1/21?

A: Lake County will reach out to vendors to provide opportunities prior to any transition.

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June 7, 2019 at 1:45 PM (Addendum #4)

Q#1: I just noticed the addendum that came out for the commissary and it states to see attached sales link. https://www.dropbox.com/sh/lm7wyc0bawxd0um/AABmpn5Ea2CHNumNVHjsN0qja?dl=0.

We are receiving an error that there is an error on this page and we cannot access the documents providing on the link.  Could you please provide us with the link for access?

A: All attachments for addendum #2 are within the drop box link below.  Please copy and paste the link in your web browser to view the files.

https://www.dropbox.com/sh/lm7wyc0bawxd0um/AABmpn5Ea2CHNumNVHjsN0qja?dl=0

If you are still unable to bring up the attached items change the web browser.

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June 7, 2019 (Addendum #3)

Q #1: Is there a list of county - approved L/W/MBE businesses?

A: No.

Q #2: I submitted a list of questions earlier in the week and requested a response confirming receipt, but never got one.  Can you confirm receipt of these questions.

A: Please see Addendum #2 in reference to your questions asked of the County.

Q #3: Attachment 1, Commissary Listing: On a large number of items, it lists Case and not Each, Is this correct?

A: Yes.

Q #4: Are inmates allowed to purchase cases of product at a time?

A: No.  See pricing list attached to Addendum #2.  This list will provide better insight of the items currently available.

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June 6, 2019 (Addendum #2)

All attachments for addendum #2 are within the drop box link below.  Please copy and paste the link in your web browser to view the files.


https://www.dropbox.com/sh/lm7wyc0bawxd0um/AABmpn5Ea2CHNumNVHjsN0qja?dl=0

Q #1: What is the current price for the indigent kit(s) and what are the contents?
A: Indigent kit(s) are issued upon arrival to the LCJ facility.  This kit is free to the inmates and the contents include shampoo and toothpaste.  Vendor responsibility is to supply the contents but the LCJ will provide the product.

Q #2: Will you please provide the current commissary menu with sizes and pricing?
A:  See attached Price Listing link above.

Q #3: Many of the items on the current menu are private label house brands of the current contractor. Please confirm that bidders do not have to bid precisely the same brands or sizes as are listed on Attachment 1 as long as all bidders, “Provide a wide selection of prepared and packaged food, candy, powdered non-alcoholic beverages, personal hygiene items, and general merchandise, including quality brand name products,” as instructed in the Scope of Work part 3.
A: Herein, or within the attached specifications, whenever the County has listed a specific brand name. Or equal shall automatically apply thereto.  This term “or equal” means that the apparent successful bidder may propose to provide an alternate product as long as such proposed alternate product, in the opinion of the County, meets the minimum specifications.

Q #4: Do the $626,000 in reported sales and the 26,744 annual orders reported in the RFP include online commissary sales and/or care packages? YES


a. If not, how man orders and what is the sales volume through those channels?
A:  See attached Commissary Sales link above.


b. Please provide a current menu for the online commissary and care package sales?
A:  See attached Price Listing link above.


c. Are there any fees to place orders through those channels?
A: Yes, cost for Commissary fee is $5.95 per order.

Q #5: Please provide reports showing the prices and sales per-item for the commissary, online commissary and care package programs for the last year. This is information that the current contractor already has and without which no other bidder can accurately forecast demand at whatever price level(s) we propose.
A: See attached link above.


Q #6: What commissions does the County currently receive on commissary, online commissary and care-package sales?
A: 40%

Q #7: Do the 23 kiosks used for commissary ordering provide any other tools like account balances, transaction histories, e-Messaging, grievance filing and tracking etc.?
A: Yes, the 23 kiosks currently use account balances, transaction history, rule book, transfer funds (Commissary to pay phone only).
The County is currently not interested in e Messaging, grievance filling and tracking.

Q #8: What applications, besides commissary ordering, will run on the Securus tablets?
A:  Phone, commissary, inmates’ requests, medical requests, rule books, books, education material, free games, grievances.  Seeking to expand to movies and music.

Q #9: Does TouchPay’s contract for online and phone deposits also expire in April of 2021? If not, when does that contract expire?
A: The intent of LCJ is to replace TouchPay with JPay.


Q #10: Please provide the fee schedule for deposits through the lobby kiosks (Securus) and for online and phone deposits (TouchPay)?
A:  See attached Securus Contract link above.

Q #11: Is there a fee to use TouchPay’s online portal to make a deposit to inmate trust fund accounts and/or commissary accounts? If so, what is that fee or fee schedule?
A: The intent of LCJ is to replace TouchPay with JPay.

Q #12: Does the County or Sheriff’s Office currently receive a commission on any deposit fees? If so, what is that commission and does it apply to deposits to commissary and inmate trust accounts or to bail payments, fines etc. made through third parties?
A: No

Q #13: Does the County currently have booking kiosks (to count cash and coins and take deposits from inmates at booking)? If so, who provides these kiosks? If not, will booking kiosks be required as part of the accounting solution?
A: Yes, See attached Securus Contract link above.

Q #14: Does the County use debit release cards? If so, who provides them? If not, will those be required as part of the accounting solution?
A: Yes, through Securus.  Accounting solution is not required until April 2021.

Q #15: What is current commissary commission?
A: 40%

Q #16: Is there a kiosk in the lobby for inmate deposits?
A: Yes

Q #17: Who is the current inmate phone provider?
A: Securus

Q #18: Is a kiosk in the booking area required?
A: Yes, but the opportunity for such services will not be until April 2021.

Q #19: Are the inmates released with a prepaid debit card or check?
A: Yes, with debit card.

Q #20: Can a current commissary menu be provided?
A:  See attached Price Listing link above.

Q #21: Total commission dollars paid in 2018 to County
A: See attached link above.

Q #22: Do the inmates have a weekly spending limit?
A: Yes, $40.00 twice a week.

Q #23: Why is this out to bid, is the contract up and required by state?
A:  Current vendor contract is nearing its expiration date.

Q #24: Is there anything you would like to improve on or add to your current commissary service?
A: Interactive software solution.


Q #25: How many tablets will Securus be providing?
A: Maximum is 740 and / or 1 on 1 distribution.

Q #26: If the commissary provider’s kiosk application can be made accessible via the tablets provided by Securus, would the commissary provider be required to install housing kiosks as well? If so, would 23 be the quantity needed?
A: Yes

Q #27: The RFP states, “Securus Technologies is required to pay all expenses for the inmate tablets to be used for commissary ordering as well as ordering commissary through the kiosks”.  Does this mean that the county has an agreement in place with Securus requiring Securus to waive their standard fee (to commissary providers) for allowing commissary ordering via their kiosk/tablet?
A: No

Q #28: What services will the inmates be able to access via the tablets?

A:  Phone, commissary, inmates’ requests, medical requests, rule books, books, education material, free games, grievances.  Seeking to expand to movies and music.


Q #29: Is the county requesting intake/booking kiosk be provided as part of this RFP? If so, how many and what functionality is required?

A: No, seeking opportunity in year 2021.

Q #30: Will the vendor be allowed to place their equipment on the county’s network?

A: No

Q #31: Will the vendor have to provide their own internet service? If so, who is the county’s ISP?

A: Yes, current vendor for internet services is Comcast.

Q #32: On page 13, # 13 under Scope of Work, it states” Work release/community corrections tracking systems must be included”.

• Can you specify what type of tracking system is being requested. 

A: No, Commissary vendor provides tracking system at this time.
• Are these inmates in the same building as the main jail? Yes
• Is their information to be stored in the same database as the jail inmates? N/A

Q #33: Is a menu with pricing to be submitted with the response? If so, is Attachment 1 to be used for this purpose?
A: Yes, yes.

Q #34: The Evaluation Criteria listed in the RFP does not include product pricing, only the commission rate.

A: Yes


Q #35: How will the county account for the various pricing structures they might expect to receive, and which combination of commission and pricing is most beneficial to the county. Would the county consider requiring that the pricing submitted (by all companies) match the current pricing?
A:  Pricing is not required to match.  The County will award to the most qualified vendor.

Q #36: Does a completed Vendor Disclosure Statement need to be included in the response?

A: Yes
 
Q #37: Is the county requesting the commissary provider interface with Securus to sell phone time?

A: Currently, inmates can use commissary funds to purchase phone time.

Q #38: Please provide the current fee structure for all Trust Fund deposit methods:

A. See attached Securus Contract link above.
? Phone:
? Web:
? Kiosk:
? Other:

Q #39: Please provide 3 months of detailed Trust Fund transaction history for all inmates or provide the information below:

• Average number of Trust Fund deposits per month
• Average amount of total dollars deposited per month

A: See attached link above.

Q #40: Does the County currently receive a commission on Trust Fund deposits? If so, what is it?

A: No


Q #41: Please provide the Name of current vendor and fee structure for all Cash Bond/Bail payments
A. See attached Securus Contract link above.
? Phone:
? Web:
? Kiosk:
? Other:

Q #42: Please provide 3 months of detailed Cash Bond/Bail transaction history or provide the information below:
A. See attached Securus Contract link above.

• Average number of Trust Fund deposits per month
A: Currently not unavailable.


• Average amount of total dollars deposited per month
A: See Commissary Monthly Deposits link above.

Q #43: Does the County currently receive a commission for Cash Bond/Bail payments? If so, what is it?
A: No

Q #44: Does/will the County continue to accept Cash Bond/Bail payments at the facility?
A: Yes

Q #45: On average, how many inmates are released each month?
A: Year 2017 682/month
A: Year 2018 617/month

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June 3, 2019 (Addendum #1)

Q #1: A number of the items listed on Attachment 1 are proprietary generic brands and sizes to the current vendor and are not available to other vendors – can we propose our own menu and pricing that features national brands?

A: Herein, or within the attached specifications, whenever the Agency has listed a specific brand name. Or equal shall automatically apply thereto.  This term “or equal” means that the apparent successful bidder may propose to provide an alternate product as long as such proposed alternate product, in the opinion of the County, meets the minimum specifications.

Q #2: I just wanted to confirm address of the pre bid meeting Monday: Lake County Sheriff's Office 25 S Martin Luther King Jr Ave, Waukegan, IL  60085, United States?

A: Today's site visit will be held at the Lake County Sheriff Office located at 25. S. Martin Luther King Jr. Ave, Waukegan, IL 60085. No pre-registration is required.

Q #3: Can I please obtain the RFP documents via email?

A: Please reference page 2 of the RFP document.

 

 

Phone: 1.800.555.5555

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