Contract No. 18133 - 911 CONSOLIDATION IMPLEMENTATION AND MIGRATION

A group of more than 20 public safety agencies (PSAs) are partnering together to seek a Consultant to build on the findings from the previous 911 consolidation studies. The Consultant shall work with the Regional 911 Consolidation Project Manager, the Policy and Operations Committee, as well as any sub-committees to develop implementation and migration plans to follow when transitioning to a regional 911 environment for dispatch communication for partner PSAs and potential future partners.

The purpose of this Request for Proposal (RFP) is to establish a contract with a qualified firm to provide a comprehensive implementation and migration plans, and a step by step guide to be used to consolidate public safety answering point/dispatch centers for the Lake County partner PSAs.  Lake County recognizes that the proposed project is complex and may result in additional future phases as a result of the completed work.  Successful proposers should indicate interest and ability to contract for additional services as part of their proposal.

The objectives of this study are to:
A. Develop an implementation and migration plans with detailed steps identified for consolidating to a regional 911 environment for dispatch communication for Lake County partner agencies.
B. Build on knowledge from previous two 911 studies to further develop an implementation and migration plans to consolidate public safety answering point/dispatch centers (PSAPs) for more than 20 partner agencies and the potential for future partners.
C. Provide technical support and subject matter expertise to the Regional 911 Consolidation Project Manager, the Policy and Operations Committee, as well as any sub-committees in the development of the implementation plan to consolidate 911 call taking/dispatch services. 
D. Determine and report the specific technical, operational, and facility needs for a consolidated dispatch center.  Identify relevant third-party resources, contracts and services or commitments that will need to be continued, reassigned, or developed (i.e. opportunities for service enhancements, shorter response times, greater information sharing, enhanced officer safety, improved customer service, and fewer call transfers).
E. Determine and report the current costs for each agency and the cost when consolidated into the regional 911 center including the proportionate share for each partner, both one time and reoccurring cost associated with the best alignment of equipment, systems, staffing, scheduling, supervision, management, operation configuration, governance, and legal factors involved in consolidating dispatch communications. 
a. Calculate the 20 and 30-year life cycle cost calculations for the regional 911 center. Develop and then assist partners in applying a consistent methodology to calculate fully loaded 20 and 30-year life cycle cost estimates for their current operations.